Video

Can I send you my video to upload? Is there an extra fee?  

Yes, if you've purchased the video feature, you can mail us your video, and we'll post it to your listing for you, free of charge. We accept FLV, AVI, MPEG, QuickTime and Windows Media files.

Please send your video* to the address below.

ForSaleByOwner.com
c/o Customer Support
435 N. Michigan Ave., Floor 10
Chicago, IL 60611

*Please note that videos cannot be returned. We will convert and upload one video to your listing for free; an additional video may be submitted for a fee of $25. Please contact Customer Support for payment instructions before submitting an additional video.

How do I upload my video?  

To Upload Your Video:

  1. Start at the Manage Video page in your Seller’s Admin
  2. Click the Browse button next to the upload field
  3. When prompted, browse for and select your video file from your computer
  4. Click Upload to begin the upload process*
  5. You will receive a "Success" message when the upload is complete
  6. Please allow up to 12 hours after upload for your video to be converted to FLV (Flash Video) format and appear on your listing
* Please note that video files, because of their size, may require several minutes to upload.

What is the EMBED code below the videos on your site?  

Listings that have create a Video Showcase are displayed on the listing page along with a box with the HTML code that can be used to place the video on other sites, such as social networking sites, blogs, or personal web pages.

To add a video to another site:

  1. Copy and paste the code in the box below the video.
  2. On any site that allows you to edit your page and add HTML, paste the embed code into the page editor and save your changes.
  3. View the web page that you placed the code on to see the video. 

Troubleshooting - If the video doesn't play on your blog or web page:

  1. Check to see if HTML and the EMBED code are allowed on the site you are trying to add the video to. You may need to contact the site's technical support team to find out if HTML code is allowed. * Please note: Some sites, such as Facebook, do not allow you to post HTML. You must use their sharing feature to share video, instead.
  2. Make sure that you copied and pasted all of the code from the box below the video on our site into the editor on your personal web page or blog. 
  3. Ensure that you saved your on your changes on your personal web page or blog after adding the code.

> To create or edit your Video, go to the Manage Video page in your Seller's Admin. 

> To add Video to your listing, go to the Features and Upgrades section of your Seller's Admin. 

How large can the video file be?  

The max size of a video is 100 MB. We recommend using a five minute video with dimensions 400 x 300 and a frame rate of 30 fps (frames per second).

Please note: Uploading a file that is larger that 100 MB may cause the video feature to function poorly, causing your video to be un-viewable by potential buyers.

How do I purchase video for my listing?  

If your package did not include the Media Package, you can purchase it on the Upgrade My Listing page of your account.

What type of video file can I upload?  

We accept the following video types: AVI, FLV, MPEG, QuickTime (MOV), and Windows Media (WMV).

Can you cut or edit my Uploaded Video?  

We can help you add key points to your Uploaded Video, but we do not have the ability to cut or edit the actual video file.

What are key points? How do I add them?  

Key Points are titles and captions that can be added to Uploaded Video at specific times you have chosen throughout the video. Key points can only be added to Uploaded Videos. Instructions to add key points to your video are located on the Manage Video page in your Seller’s Admin.

How do I delete my video?  

Unfortunately, there is no way to delete a Video Showcase, but you can edit it as often as you would like. If you would like to remove your Uploaded Video to upload a new one follow the steps below:

Warning! Deleting your video is a permanent action and cannot be reversed.

  1. Go to the Manage Video page in your Seller’s Admin
  2. Click the Delete Video button

Why won’t the video play?  

To play video on our site, you need to have the latest version of Adobe's Flash Player. Click here to download the latest version.

How do I use the video player?  

If a listing has a video, click the Video tab above the main photo of the property. The video player will then appear. Click anywhere on the video screen to start the video.

What is the difference between an Uploaded Video and a Video Showcase?  

Our new Video service allows you to choose between Uploading a Video or creating a virtual video called a Video Showcase. Once you have activated one of the services we are unable to change the active service, so make sure you choose the feature you will want shown on your listing page for the life of your listing. Unfortunately, there is no way for us to display both video types on your listing page at the same time.

Video Showcase is a virtual video that is created using photos of your property, a computer generated voice over from a script that you can edit and background music. Our service compiles these different types of media together to create a flash video that showcases your property. This service is a great choice for those who do not wish to record a video of their property, but still want to display their property in a video-type format.

Uploaded Video is an actual video you have recorded and edited prior to adding to your listing. Our service gives you the ability to add "key points" (titles and captions) to your video, but otherwise, the content of the video is entirely up to you. This is a great option for those who have a video camera and know their way around basic editing, and for those who have or are planning on having a professional vidoegrapher create a video of their home.

> To create or edit your Video, go to the Manage Video page in your Seller's Admin.

> To add Video to your listing, go to the Features and Upgrades section of your Seller's Admin.

How long can my Video Showcase voice over script be?  

The Video Showcase feature includes a computer generated voice over script that tells about your property as photos of your property are displayed. The voice over script can be up to 800 characters long and can be edited at any time. 

> To create or edit your Video Showcase, go to the Manage Video page in your Seller's Admin. 

> To add Video to your listing, go to the Features and Upgrades section of your Seller's Admin. 

 

How many photos can I have in my Video Showcase?  

The Video Showcase feature uses photos of your property to create a "video" for potential buyers to view. You can select a minimum of one photo and a maximum of twelve photos to create your Video Showcase.

> To create or edit your Video Showcase, go to the Manage Video page in your Seller's Admin. 

> To add Video to your listing, go to the Features and Upgrades section of your Seller's Admin. 

Can I change the music that is played in my Video Showcase?  

No, the music that is played in the background of your Video Showcase is preselected and cannot be changed. The music played during the Video Showcase feature was selected to be appealing and up beat, while also being subtle enough to not overpower the voice over.

> To create or edit your Video Showcase, go to the Manage Video page in your Seller's Admin.

> To add Video to your listing, go to the Features and Upgrades section of your Seller's Admin.

 

When I change my listing will my Video Showcase update automatically?  

No. Since the voice over script is customizable, we are unable to convert the changes made to your listing to the voice over script in your Video Showcase. Each time you make changes to your listing, you will need to check your Video Showcase script to see if it also needs to be updated.

> To create or edit your Video Showcase, go to the Manage Video page in your Seller's Admin.

> To add Video to your listing, go to the Features and Upgrades section of your Seller's Admin.

 

Why do some of the words in my Video Showcase voice over sound funny?  

The voice over in the Video Showcase is computer generated, which means that some words may be pronounced incorrectly. To correct this, you may want to review your script, making sure that all words are spelled correctly. You may also consider replacing the words that do not sound right. Unfortunately, we are unable to correct the way the computer generated voice pronounces a certain word.

> To create or edit your Video Showcase, go to the Manage Video page in your Seller's Admin. 

> To add Video to your listing, go to the Features and Upgrades section of your Seller's Admin. 

 

Can I change from a Video Showcase to an Uploaded Video?  

No. Once you have activated one of the services we are unable to change the active service, so make sure you choose the feature you will want shown on your listing page for the life of your listing. Unfortunately, there is no way for us to change the type of video displayed or display both video types on your listing page at the same time.

> To create or edit your Video, go to the Manage Video page in your Seller's Admin. 

> To add Video to your listing, go to the Features and Upgrades section of your Seller's Admin.